The Knowledge Hub is an extension of your Venue virtual data room. You can review help articles, see what's new with Venue, and submit and manage requests to the Support team. You must be logged in to see all articles and submit requests. 

Click on the Support icon  in any virtual data room and select Knowledge Hub in the menu to be taken to the Knowledge Hub. You can look through help articles and videos and Submit a Request if you need help.

• Be sure to favorite this site for future reference and log in directly with your Venue Credentials.
• Tips for navigating the Knowledge Hub:
  • You can search on any page in the search bar, or you can browse through the categories to find articles.
  • Every article image can be expanded by clicking on it!
• Take a look around and let us know what you think! We will continue to roll out new features in the Knowledge Hub so be sure to visit often.

Chat

The Venue team is available via chat for all of your support needs. Once you have logged in to vdr.dfsvenue.com you can find the chat icon in the header on both the Projects hub and inside any project.  

You will first be greeted by our AI chatbot, which can recommend relevant support articles that will be able to assist with your request. You may click the "Get in Touch" button at any time to get in touch with a live agent for support. 

Submit a request

You can also Submit a Request in the Knowledge Hub. If you have an issue or a question, you can Submit a Request to our Support team.  The Submit a Request link is at the top of every page in the Knowledge Hub as well as the bottom of every article, so it should be very easy to get the help you need when you need it! Just fill out the information in the form and we will respond to your request.  

Submit a request via phone

Contact Venue Client Services via phone.  The call will create a ticket number and a link to the ticket status will be sent to you via email.

• United States: +1 888 773 8379
• Australia: +1 800 788 828
• Brazil: +0800 762 5530
• France: +33 (0)1 53 45 19 58
• Hong Kong: +852 2509 7973
• Japan: +81 (0)3 6866 2 833
• Korea: +82 (0) 70 4732 5822
• Mainland China: +86 (010) 5689 2866
• Singapore: +65 6232 6885
• UK: +44 (0)203 047 6247

New ticket creation communication

All new Requests/Tickets submitted via Phone or Knowledge Hub to DFIN will receive an automatic reply that includes the ticket number and a link to the ticket status via email from the following email address: support@dfinvenuesupport.zendesk.com

Check the status of your requests

1. To check the status of your tickets, in the Knowledge Hub click on your name in the top right corner and select Requests.  
   
2. The My Requests page will list any requests you have made or been cc'd on.  Click on the request title to review the status and details of the ticket.
   

Search tips

• Use double quotes around each word to find content with those words, but not necessarily in the same order: Use double quotes (") around each word to find content that contains all those words. For example, "article" "title" "section" "author" retrieves content that contains all four words, in any order.
  • Make sure you put spaces between the search words, otherwise the search handles the text as one string.
  • You'll get hits if there is a stemmed version of a word (e.g. articles). You won't get hits where content contains only the words title and section, for example.
  • If you use single quotes (') around a word, the single quotes are ignored. If you search for 'article' 'title' 'section' 'author', you'll see hits for all content that contains any of the words title or article or section or author (exactly as if you had searched without the single quotes).
• Find a phrase using double quotes around the entire phrase: Use double quotes (") around a phrase to find content that contains all the words in that phrase. For example, "article title" retrieves all content that contains the words article and title, in that order. You'll also get hits if there is a stemmed version of the word (e.g. articles). You won't get hits where content contains only the word title, for example.
  • If you use single quotes (') around a phrase, the single quotes are ignored.
• Exclude results containing certain words: Use the minus operator (-) in front of the search term to find content that does not include that word or phrase. For example, the search 'requesting enhancement -support' returns content containing the words reporting and enhancement, but excludes those that contain the word support from the result set.
  • Note: Do not repeat the same word after a minus operator (-). For example, the search 'cannot send -cannot set' repeats the word “cannot” and therefore won’t return any results. Instead, search for 'cannot send -set' so that the search returns results excluding the articles that contain the phrase “cannot set”.
• Combine operands for advanced search: You can combine the operands above to find a very specific set of results. For example, "reporting bugs" -support returns hits for content that contains both the words reporting and bugs but does not contain the word support.