Multifactor authentication (MFA) provides enhanced security when using Venue. MFA creates multiple layers of security to help increase the confidence that the user requesting access is who they claim to be. Follow the directions below for a one-time setup of MFA. 

Auth0 Guardian app setup

During the setup of your account to facilitate the multifactor authentication, you will be asked to download the Auth0 Guardian app to your mobile device, you can download it from the app store for your mobile device. The steps below will outline the process using both your computer and your mobile device.

1. Enter your username and select Continue.
2. Enter your password and click Continue.
3. Download the Auth0 Guardian app from the link to the iOS or Android store. Click Continue.
   
4. Scan the QR code with the app.  This links the app with your Venue account and is unique to you and your device. This code is only available for a limited amount of time and is not able to be reused or shared. 
   Note: If you already have another account in the Auth0 Guardian app, select the “+” in the top right corner of the app to add a new account.
5. Save your recovery code. Once you have saved your recovery code, check the box next to I have safely recorded this code. 
   
   This code can be used as a backup in case you cannot use your device for some reason. In the event you need to use your recovery code, you will be provided with a new one.
6. Select Accept on the Authorize App screen. 
   
7. Click Continue. You are directed to the Projects page. If you are a new Venue user, you are directed to the user profile setup screen. 

Google Authenticator app or similar setup

Use this process when you are unable to download the Auth0 Guardian app or would prefer to use a different authentication app. Other authenticator apps can be used and downloaded from the Google Play or Apple app store. Examples of authenticator apps are: Microsoft Authenticator, Google Authenticator, Authenticator App, etc.

For users who have Huawei phones and can only access the App Gallery, an option is: Authenticator.

During the setup of your account to facilitate the multifactor authentication, you will be asked to download an authenticator app to your mobile device. 

1. Enter your username and select Continue.
2. Enter your password and click Continue.
3. Select Try Another Method.
   
4. Select Google Authenticator or similar.
   
5. Scan the QR code with your preferred authentication app. This links the app with your Venue account and is unique to you and your device. This code is only available for a limited amount of time and is not able to be reused or shared.
6. Save your recovery code. Once you have saved your recovery code, check the box next to I have safely recorded this code. 
   
   This code can be used as a backup in case you do not have access to your mobile device. In the event you need to use your recovery code, you will be provided with a new one.
7. Select Accept on the Authorize App screen. 
   
8. Click Continue. You are directed to the Projects page. If you are a new Venue user, you are directed to the user profile setup screen. 

SMS option setup

Use this process when you are unable to download the Auth0 Guardian app or would prefer to use SMS text messaging for your multifactor authentication method.

1. Enter your username and select Continue.
2. Enter your password and click Continue.
3. Select Try Another Method.
   
4. Select SMS.
   
5. Select the international code and enter your phone number.
6. Enter the six-digit code that is sent via a text message and click Continue.
7. Save your recovery code. Once you have saved your recovery code, check the box next to I have safely recorded this code. 
   
   This code can be used as a backup in case in case you do not have access to your mobile device. In the event you need to use your recovery code, you will be provided with a new one.
8. Select Accept on the Authorize App screen. 
   
9. Click Continue. You are directed to the Projects page. If you are a new Venue user, you are directed to the user profile setup screen. 

Email as a secondary factor

Once you have successfully setup a primary MFA method as described above, you can also use email as a secondary factor for times that you do not have access to your mobile device. The process below works for all primary MFA methods. 

1. Log in to Venue by entering your email address and click Continue. 
2. Enter your password and click Continue.
3. On the Verify Your Identity window, select Try another method.
   
4. Select Email. The system automatically sends you an email with a code.
   
5. Enter the code into the window and click Continue. You are now logged into Venue. 
   

Use the recovery code

Once you have successfully setup your primary MFA method as described above, you can use the recovery code you saved during the setup process as a secondary factor for times that you cannot access your mobile device. The process below works for all primary MFA methos. 

1. Log in to Venue by entering your email address and click Continue.
2. Enter your password and click Continue.
3. On the Verify Your Identity window, select Try another method.
4. Select Recovery code.
   
5. Enter your recovery code into the window and click Continue.
   
6. Copy the new recovery code that the system automatically generates for you for next time you need it.

Remember this device option

When you are authenticating your account after entering your username and password, there is an option to Remember this device for 30 days. This option keeps you authenticated for a single browser session. If you close your browser, you must authenticate again when logging into Venue. 

Reset your MFA

If you need to reset your MFA - such as replacing a phone that is linked to your MFA - you will need to contact Venue Support to request an MFA reset. After the reset, you can select you preferred primary method. See Using the Knowledge Hub and Contacting Support for how to contact the Venue Support team.